A quick pile of stuff on how to write a complaint letter.
http://www.howtocomplain.com/info/cl-template.shtml#gen
This site is utterly worthless to me, except for its tips:
Try to make sure your letter is sent to the right person or department
Try and keep your letter shortBe polite as sarcasm or rudeness will not help your cause!
Say what you want for your complaint to be resolved
Give a reasonable timetable for action to be taken before you will consider other options
Keep a copy of letters you write
These appear to be all of the conventions of the genre, however, mine will be less of a general complaint as it will offer a solution to the problem. This field is usually frequented by whiners and dissatisfied consumers, because it is far more common to get a bad can of peaches than to be pestered by a college student. Freedoms: oh yes. Great success. As long as they understand that they have displeased people, you have accomplished your goal, but if they enact your strategy or suggestions... epic victory.
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